Tom Hoff :: Kevin Woolbright :: Cynthia Flanders :: Thomas Baldwin :: Artie Bell :: Marcia Collins
:: Bernard Cochran :: Walter Gainer :: Wayne Gilmer

One Call Center Member – Tom Hoff, Chairman

Tom Hoff is the President and CEO of One Call Concepts, Inc. (OCC) headquartered in Hanover, Maryland.  Tom worked for the Chesapeake and Potomac (C&P) Telephone Company of Maryland (now Verizon) for almost twenty years before founding OCC in 1982.  At C&P, he acquired the skills and body of knowledge required in any successful call center or outside plant operation.  He was responsible for many aspects of outside and inside plant construction and maintenance.  Tom was the last manager of the Miss Utility operation while it was still operated in-house by C&P.  During his first years of operating OCC, Tom won major contracts, which OCC holds to this day:  Miss Utility and Louisiana One-Call.Currently, OCC operates for, and provides, call center services to fifteen (15) states and the District of Columbia.

Tom has served on the One-Call Systems International (OCSI) Executive Council.  He has addressed numerous national and international associations on the importance of one-call, the mechanics of call center operations and damage prevention.

In addition to the actual call center operations, OCC internally develops and utilizes its own intellectual properties such as PRISM, our primary call center platform, and NTMS, an array of services to support our customers.

Within the overall scope of business, there is also One Call Concepts Locating Services, Inc. providing locating services to a variety of underground facility owners.  They also provide a specialized digital mapping process, Point Positive.

Tom is a lifelong Maryland resident along with his wife Norma, children, and grandchildren.

Underground Facility Owner – Kevin Woolbright, Vice Chairman

Kevin Woolbright is a Customer Advocate for the Washington Suburban Sanitary Commission, currently employed for over 30 years with experience in water/wastewater collections /community outreach/community relations, public communications and contract management. He is a long standing member of CSAWWA (Chesapeake Section American Water Works Assoc) current Chair of the Community Relations Committee.  Previous Chair of the Customer Service Committee until 2011. He is the current Vice Chairman of the MD/DC Damage Prevention Committee, member of the MD/DC Subscribers Committee, member of the WSSC ISTF (Internal Security Task Force), member of the Prince George County and Montgomery County LEPC (Local Emergency Preparedness Committee), Chair – Prince Georges County Citizens Corp Council, serves on various boards as board member of several other committees related to Homeland Security, Emergency Preparedness and Miss Utility. He was appointed in 2010 by Maryland Governor Martin O’Malley to the Maryland Underground Facilities Damage Prevention Authority (Title 12 Law) and was recently nominated as Vice Chair of this Authority.

General Public Member – Cynthia Flanders, Treasurer

Cynthia Flanders is a founding member of Skipjack Partners LLC, which does business as Manage Fearlessly.Manage Fearlessly provides advice, training and resources for new and aspiring managers and entrepreneurs

Prior to founding Skipjack Partners, Ms. Flanders spent over 30 years with Bank of America and its predecessor organizations, where she held a series of positions of increasing responsibility.  Most recently, she served as the Global Commercial Banking Executive for the Bank’s Mid-Atlantic Region. In that role, she was responsible for the delivery of a full array of financial services to Small, Middle Market and Micro Cap Companies throughout the Mid Atlantic. Ms. Flanders oversaw eight commercial banking markets and over 80 client teams that covered 6,000 clients in South/Central New Jersey, Pennsylvania, Delaware, Maryland, DC and Virginia

Ms. Flanders received a BS degree from the University of Maryland, RH Smith School of Business, graduating summa cum laude, and a MBA, also from the RH Smith School of Business. She served as President of the Alumni Association from 2002 to 2003 and currently remains on their Finance Committee.

Ms. Flanders currently serves on the Board of Argan, Inc. (AGX) and the Mental Health Association of Montgomery County.

Underground Facility Owner – Thomas Baldwin

Thomas C. Baldwin is currently the Supervisor of Baltimore Gas & Electric’s Outdoor Lighting Construction and Maintenance Unit. Thomas has been employed with BGE since 1989 and served as BGE’s Underground Damage Prevention Supervisor for over 8 years. He is also past Chairman of the Maryland/DC Miss Utility Subscribers and Advertising Committees and served on several teams and initiatives with the Maryland/DC Miss Utility Damage Prevention Committee. Tom currently serves on the Advisory Board for the Community College of Baltimore County’s Catonsville Community College Occupational Safety & Health Training Program and is also on the Board of Directors for the Associated Utility Contractors of Maryland. During Tom’s tenure with BGE’s Underground Damage Prevention Unit, he worked for over 4 ½ years on the current re-write of Maryland’s Title 12 Miss Utility Law as the electric stakeholder representative. He is also the current Gas Primary on the Common Ground Alliance, One Call Systems International Committee and a member in good standing in the Common Ground Alliance. Tom has also held a Vice Presidents position in The Baltimore County Title Company and managed a large wholesale auto parts distribution company.

Associated Utility Contractors of Maryland Member – Artie Bell

Artie is President and CEO of Burgemeister-Bell. Inc. Mr. Bell previously  served as the President of the
Associated Utility Contractors of Maryland  from 1998 until 2000.  Mr. Bell graduated from  Villanova University in 1978.

Maryland Association of Counties Member – Marcia Collins

Marcia Collins is the Legislative Liaison for the Baltimore City Department of Public Works and has been employed by the Department of Public Works for over 32 years.  She began her public career with the City of Baltimore as a public participation officer for the Bureau of Water and Wastewater managing the public participation process for a federally funded study of the City’s two wastewater treatment plants and conveyance systems, and assisting with the development of an industrial pretreatment program and other Clean Water Act-related programs.   Beginning in 1985 she was the Department’s representative on a City-wide State Legislative Task Force, a position she still holds today.  By 1990 she was responsible for all of the Department’s legislative work at the local, State and federal level.  Since 1995 Marcia has managed the Office of Legislative Affairs.  In this position she helps frame policy issues and strategic plans for Department initiatives, directs and conducts analysis of legislation and regulations on the Department’s services and responsibilities in the City and the region, and presents positions and testimony before elected bodies.  Her office is also responsible for all EPA and MDE regulatory matters affecting the Department.   She is the alternate Department representative to the Baltimore City Planning Commission.

Prior to working for the City Marcia helped train VISTA volunteers for the Philadelphia ACTION office in basic  organizing, neighborhood analysis and accessing local and State government (March 1980).  She was the regional coordinator under the then Regional Planning Council for the EPA Chesapeake Bay Program from 1977 to 1980 and was a regional coordinator for a water quality management project funded by the National Wildlife Federation (March-June, 1977).

Marcia is originally from New York State, where she holds a teaching degree.  She moved to Baltimore in 1973, raised a family and enjoys City living.

Maryland Municipal League Member – Bernard Cochran

Bernard Wilson Cochran  was the Municipal Public Works Representative 2009-2010 and President of the Municipal Public Works Officials Association. Also serves as a member of the 2009-2010 Hometown Emergency Preparedness Ad Hoc Committee. He has been in the U.S. Air Force Reserve for 23 years and was deployed for Desert Storm and Iraqi Freedom.





Public Works Contractor Association of Maryland Member – Walter Gainer

Walter F. Gainer was born in Olney, Maryland and grew up in Richwood, W.V., Graduated from Rio Grande University in 1969. Employed by W.F. Wilson & Sons, Inc, a heavy utility contractor, for 42 years and has been the President of the firm for 25 years. Mr. Gainer was the Past President of both the National Utility Contractor Association and the Maryland Utility Contractors Association. Chairman of the Excavation Committee for National Pipeline Safety. A member of the Maryland Water Quality Committee. Mr. Gainer received the Maryland Ditch Diggers of the Year Award and the Maryland Utility Contractors Founders Award.

Married to Kris Gainer for 42 years with 3 children and 5 grandchildren.

Maryland Underground Utility Locator Member – Wayne Gilmer

Walter Wayne Gilmer, Utiliquest, Supervisor of Damage Investigations for Maryland, and DC since May 2005. Walter is a resident of Howard County, also lived in Ann Arundel, and Prince George’s Counties. Walter manages Utility Damage Investigators, and provides investigation reports for Verizon, DC WASA, Comcast, Alleghany Power, and Pepco. Walter has worked in the utility industry for 40 years. He has worked for Verizon ( Bell Atlantic )and rertired with 25 years of service.

Also Walter has worked for Comcast for six years, and currently is working for Utiliquest for a total of nine years. Walter has been the Chairman of Maryland / District of Columbia Damage Prevention Committee since 2003, and has served on many various committees at Miss Utility. Walter travels the State of Maryland and provides Damage Prevention presentations and training to excavators, Insurance providers, Civic Associations, and Governmental entidies. Walter has been an instructor at the 2010, 61st, and 2011, 62nd Annual Short Course held at Mount St. Mary’s University. Walter also provide expert testimony in trial litigations for utility industry.Walter has two sons, oldest is Stephen Gilmer, who works for Goddard Space Flight Center in Greenbelt, Maryland,as the Communications Services Manager and his youngest son Jason is in the United States Army and is currently holding the rank of E4.